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Orientador(es)
Resumo(s)
Enterprises are dynamic systems that struggle to adapt to the constant changes in their environment. The
complexity of these systems frequently originates inefficiencies that turn into the loss of resources and might
even compromise organizations’ viability. Control and G.O.D. (sub)organizations allow enterprises to specify
measures and viability norms that help to identify, acknowledge, and handle exceptions. Organizational
engineering processes are deployed to treat dysfunctions within the G.O.D. organization but often fail to
eliminate or circumvent the root cause of it. In this paper, we propose an extension in the model to allow a
thorough investigation of the root causes of dysfunctions within the organizational engineering processes.
Grounded on the seven guidelines for Information System Research in the design-science paradigm, we claim
that the organizational engineering process should be supplemented with a systematic and broader
investigation of causes, namely the Ishikawa approach of cause-and-effect analysis. The main contributions
of this paper are the improvement of the organizational engineering process for handling unexpected
exceptions in reactive change dynamics and the freely available Dysfunctions Bank with common
dysfunctions and its probable causes. This work should trigger a reduction in the number of organizational
dysfunctions and help to keep updated the organizational self and the organization’s ontological model.
Descrição
Palavras-chave
Causal analysis Ishikawa diagram Organizational change Organizational engineering Organizations . Faculdade de Ciências Exatas e da Engenharia
Contexto Educativo
Citação
Pacheco, D., Aveiro, D. and Tenório, N. (2019). Organizational Engineering Processes: Integration of the Cause-and-Effect Analysis in the Detection of Exception Kinds. In Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2019) - KEOD; ISBN 978-989-758-382-7; ISSN 2184-3228, SciTePress, pages 479-486. DOI: 10.5220/0008364904790486
Editora
SCITEPRESS - Science and Technology Publications