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Publication
Designing positive behavior change experiences: a systematic review and sentiment analysis based on online user reviews of fitness and nutrition mobile applications
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Advisor(s)
Abstract(s)
While mobile devices have become ubiquitous, illnesses derived
from poor lifestyle habits are on the rise. However, our understand ing of design mechanisms that induce healthier behavior change
through mobile devices is still limited. Using the BCT Taxonomy,
and online user reviews as an indicator of experience satisfaction,
we make a three-folded contribution to designing interactive sys tems for behavior change: (i) a systematic review of applications
for physical activity and healthier eating habits, coding BCTs; (ii)
sentiment analysis performed on 20492 review sentences of these
apps; and (iii) design implications regarding the implementation
features for each BCT cluster, considering the highest-scored fea tures in terms of sentiment analysis. Positive expressions referred
to the framing/reframing technique. Contrarily, negative expres sions were mostly related to reward and threat. Findings from this
study can be used to benchmark interactions between users and
behavior change interfaces, and provide design insights to support
positive user experiences.
Description
Keywords
Behavior change systems mHealth Mobile apps Persuasive technologies Text analysis User experience User reviews . Faculdade de Ciências Exatas e da Engenharia
Citation
Pimenta, F., Lopes, L., Gonçalves, F., & Campos, P. (2020, November). Designing positive behavior change experiences: a systematic review and sentiment analysis based on online user reviews of fitness and nutrition mobile applications. In 19th International Conference on Mobile and Ubiquitous Multimedia (pp. 152-161).
Publisher
ACM