Browsing by Author "Clemmensen, Torkil"
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- CHI 2013 human work interaction design (HWID) SIG: past history and future challengesPublication . Clemmensen, Torkil; Campos, Pedro F.; Katre, Dinesh S.; Abdelnour-Nocera, Jose; Lopes, Arminda; Orngreen, Rikke; Minocha, ShaileyIn this SIG we aim to introduce the IFIP 13.6 Human Work Interaction Design (HWID) approach to the CHI audience. The HWID working group aims at establishing relationships between extensive empirical work-domain studies and HCI design. We invite participants from industry and academia with an interest on empirical work analysis, HCI, interaction design and usability and user experience in work situations and in the workplace. This SIG is a vital step towards creating a CHI2014 workshop on this topic.
- Co-designing personas for user experience and engagement in automationPublication . Abdelnour Nocera, Jose; Cabrero, Daniel; Campos, Pedro; Gonçalves, Frederica; Clemmensen, Torkil; Gissing, Robin; Nielsen, Lene; Saadati, ParisaThe aim of this workshop is to engage in co-design of personas to explore the interplay of autonomous technologies with user experi ence and engagement. Automating a process that is embedded into people’s everyday lives and activities will surely impact their expe rience. In a time where there is strong push towards more and more automation in our daily life, the workshop will explore the value of co-design in bringing to the fore the opportunities and issues of such trend on users’ experiences and engagements in multiple con texts such as work, health, entertainment and learning. Through the co-design of personas in future scenarios of automation the work shop will concretely identify valuable automation design goals for user experience and engagement drawing on participants’ knowl edge from industry projects and academic research.Tree concrete outcomes from the workshop are the following:
- Human work interaction design for e-Government and public information systemsPublication . Katre, Dinesh; Campos, Pedro; Clemmensen, Torkil; Orngreen, Rikke; Pejtersen, Annelise MarkVaried backgrounds of users, heterogeneous delivery media and diverse socio-cultural and organizational contexts pose new challenges of human work interaction design in the field of e-government and public information systems. The workshop will consolidate the empirical case studies of how human work analysis and interaction design has benefited in enhancing the user experience of e-government and public information systems and a set of effective methods, techniques and theories for this purpose. Selected research papers from the workshop will be published in the International Journal of Public Information Systems (IJPIS), Sweden.
- Human work interaction design for pervasive and smart workplacesPublication . Campos, Pedro F.; Lopes, Arminda; Clemmensen, Torkil; Abdelnour-Nocera, JosePervasive and smart technologies have pushed work place configuration beyond linear logic and physical boundaries. As a result, workers’ experience of and ac cess to technology is increasingly pervasive, and their agency constantly reconfigured. While this in certain areas of work is not new (e.g., technology mediation and decision support in air traffic control), more recent developments in other domains such as healthcare (e.g., Augmented Reality in Computer Aided Surgery) have raised challenging issues for HCI researchers and practitioners. The question now is: how to improve the quality of workers’ experience and outputs? This workshop focuses on answering this question to support professionals, academia, national labs, and industry engaged in human work analysis and interac tion design for the workplace. Conversely, tools, proce dures, and professional competences for designing hu man-centered technologies for pervasive and smart workplaces will be discussed.
- Human work interaction design: an overviewPublication . Gonçalves, Frederica; Campos, Pedro; Clemmensen, TorkilIn this paper, we review research in the emerging practice and re search field of Human Work Interaction Design (HWID). We present a HWID framework, and a sample of 54 HWID related papers from workshops, confer ences and journals from the period 2009-2014. We group the papers into six topical groups, and then attempt to map these groups to the framework to find research gaps for future research. We find that the groups of papers cover all ar eas of the framework well for a variety of work and leisure domains. The area in strongest need for more research papers is the development of the holistic framework itself. Furthermore, much focus has been on studying design sketch ing or implemented systems-in-use, while little attention has been paid to ma ture design (prototypes) or early implementation (content templates). In conclu sion, we recommend an update to the framework so that it can be also useful for research in prototyping and early organizational implementation.