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Publication
The challenges of designing for diverse users: an interactive tourism office
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Authors
Advisor(s)
Abstract(s)
Public information systems face unique design challenges that sometimes arise from the
need to support a diverse range of users, e.g. tourists, senior users, passers-by, children
and teenagers. This case study presents a design approach towards the development of a
fully interactive tourism information office. More effort should be put into how we can
more effectively work collaboratively with stakeholders in order to better define the
interaction design aspects of this kind of projects. In this context, we argue that human
work interaction design can be a solid, useful approach to better support the diversity of
public information systems’ users.
Description
Keywords
Interactive installations Guidelines Case study User interfaces Human work interaction design . Faculdade de Ciências Exatas e da Engenharia
Citation
Campos, P. (2011). The challenges of designing for diverse users: an interactive tourism office. Journal of Public Information Systems, vol 2011:3 (151-157).