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A hotelaria em Portugal constitui um pilar estratégico do setor de turismo, assumindo um
papel determinante no crescimento económico, na criação de emprego e na valorização
do território nacional. O país tem-se consolidando como um destino turístico competitivo
a nível internacional, beneficiando de fatores como a gastronomia, a cultura, o clima e a
hospitalidade.
Segundo a OIT, (2023) cerca 3 milhões de pessoas terão morrido por acidente ou por
doenças relacionada com trabalho em 2023. Em Portugal, no mesmo ano ocorreram cerca
de 184 607 acidentes de trabalho mortais e não mortais, na Região Autónoma da Madeira
(RAM) ocorreram cerca de 769 acidentes de trabalho no setor de restauração, alojamento
e similares (GEP, 2025; DREM, 2025).
A segurança ocupacional na hotelaria é um tema importante devido à natureza
multifacetada da operação hoteleira, a elevada exposição dos trabalhadores a riscos
diversos e ao impacto direto que a segurança tem na qualidade do serviço. A segurança
ocupacional é uma preocupação do homem desde há muito tempo, e crescente em todos
setores da economia, e na hotelaria esta questão assume uma relevância particular devido
às características específica do ambiente de trabalho. O setor hoteleiro especialmente o
departamento F&B é conhecido pela sua dinâmica intensa, envolvendo grande
diversidade de atividades que podem representar riscos significativos para a saúde e
segurança dos trabalhadores (EU-OSHA, 2023).
Utilizando uma abordagem quantitativo, o estudo demonstra que a segurança ocupacional
na hotelaria resulta da interação entre fatores organizacionais, infraestruturais e
comportamentais. A existência de uma cultura de segurança e de práticas preventivas
contribui para a redução do risco, mas a sua eficácia depende da qualidade das
infraestruturas e da adesão consistente dos colaboradores à utilização dos equipamentos
de proteção individual e na adoção de comportamentos seguros.
The hospitality industry in Portugal constitutes a strategic pillar of the tourism sector, playing a decisive role in economic growth, job creation, and the enhancement of the national territory. The country has consolidated its position as a competitive international tourist destination, benefiting from factors such as its gastronomy, culture, climate, and hospitality. According to the International Labour Organization (ILO, 2023), approximately 3 million people died from occupational accidents or work-related diseases in 2023. In Portugal, during the same year, around 184,607 fatal and non-fatal occupational accidents were recorded. In the Autonomous Region of Madeira (RAM), approximately 769 occupational accidents occurred within the restaurant, accommodation, and related services sector (GEP, 2025; DREM, 2025). Occupational safety in the hospitality industry is a highly relevant issue due to the multifaceted nature of hotel operations, the high exposure of employees to a wide range of risks, and the direct impact that safety has on service quality. Occupational safety has long been a concern across all sectors of economic activity, and within the hospitality industry it assumes particular importance due to the specific characteristics of the working environment. The hospitality sector, particularly the Food and Beverage (F&B) department, is characterised by an intense operational dynamic involving a wide variety of activities that may pose significant risks to workers' health and safety (EU-OSHA, 2023). Using a quantitative approach, this study demonstrates that occupational safety in the hospitality industry results from the interaction of organisational, infrastructural, and behavioural factors. The existence of a strong safety culture and preventive practices contributes to risk reduction; however, their effectiveness depends on the quality of the infrastructure and on employees' consistent adherence to the use of personal protective equipment (PPE) and the adoption of safe working behaviours.
The hospitality industry in Portugal constitutes a strategic pillar of the tourism sector, playing a decisive role in economic growth, job creation, and the enhancement of the national territory. The country has consolidated its position as a competitive international tourist destination, benefiting from factors such as its gastronomy, culture, climate, and hospitality. According to the International Labour Organization (ILO, 2023), approximately 3 million people died from occupational accidents or work-related diseases in 2023. In Portugal, during the same year, around 184,607 fatal and non-fatal occupational accidents were recorded. In the Autonomous Region of Madeira (RAM), approximately 769 occupational accidents occurred within the restaurant, accommodation, and related services sector (GEP, 2025; DREM, 2025). Occupational safety in the hospitality industry is a highly relevant issue due to the multifaceted nature of hotel operations, the high exposure of employees to a wide range of risks, and the direct impact that safety has on service quality. Occupational safety has long been a concern across all sectors of economic activity, and within the hospitality industry it assumes particular importance due to the specific characteristics of the working environment. The hospitality sector, particularly the Food and Beverage (F&B) department, is characterised by an intense operational dynamic involving a wide variety of activities that may pose significant risks to workers' health and safety (EU-OSHA, 2023). Using a quantitative approach, this study demonstrates that occupational safety in the hospitality industry results from the interaction of organisational, infrastructural, and behavioural factors. The existence of a strong safety culture and preventive practices contributes to risk reduction; however, their effectiveness depends on the quality of the infrastructure and on employees' consistent adherence to the use of personal protective equipment (PPE) and the adoption of safe working behaviours.
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Condições de trabalho Departamento de F&B Hotelaria Riscos ocupacionais e segurança ocupacional F&B department Hospitality Occupational risks Occupational safety and working conditions Gestão Hoteleira . Escola Superior de Tecnologias e Gestão