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User-perceived quality and functional suitability of representations of DEMO’s process and fact models: conclusions from a family of three studies

2025Artigo científico Acesso aberto
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datacite.subject.fosCiências Naturais::Ciências da Computação e da Informação
dc.contributor.authorPacheco, Dulce
dc.contributor.authorAveiro, David
dc.contributor.authorPinto, Duarte
dc.contributor.authorFreitas, Vítor
dc.contributor.authorPacheco, Dulce
dc.contributor.authorAveiro, David
dc.contributor.authorPinto, Duarte
dc.date.accessioned2026-06-08T11:14:58Z
dc.date.available2026-06-08T11:14:58Z
dc.date.issued2025
dc.description.abstractClear and cognitively compelling diagrams representing organizational reality are crucial for structured communication, proper information systems implementation, and ultimately, organizational success. Design and Engineering Methodology for Organizations (DEMO), a standard from the field of Enterprise Engineering, provides representations for Process and Fact Models. However, the complexity of its notations can impede stakeholder understanding. New representations for these models have been proposed, but lacked formal evaluation across diverse user groups. This paper addresses this gap by assessing user perception of both standard and newly proposed DEMO representations. We conducted a family of three evaluation studies using mixed research methods across distinct user groups (N = 32). Results show a unanimous preference for the new representations in terms of perceived quality and functional suitability, supporting most of our hypotheses. Our study does not support the claim that familiarity with the modeling language improves perception of empirical quality. This research expands the knowledge base on the underexplored area of user experience within DEMO models and representations.eng
dc.identifier.citationPacheco, D., Aveiro, D., Pinto, D., & Freitas, V. (2025). User-Perceived Quality and Functional Suitability of Representations of DEMO's Process and Fact Models: Conclusions From a Family of Three Studies. IEEE Access, 13, 140742-140770.
dc.identifier.doi10.1109/access.2025.3597072
dc.identifier.issn2169-3536
dc.identifier.urihttp://hdl.handle.net/10400.13/7801
dc.language.isoeng
dc.peerreviewedyes
dc.publisherInstitute of Electrical and Electronics Engineers (IEEE)
dc.relation.ispartofIEEE Access
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectBusiness process management
dc.subjectBusiness process re-engineering
dc.subjectCognitive processes
dc.subjectData models
dc.subjectInformation representation
dc.subjectKnowledge management
dc.subjectModeling
dc.subjectProcess modeling
dc.subjectRequirements management
dc.subjectUser experience
dc.subject.
dc.subjectFaculdade de Ciências Exatas e da Engenharia
dc.titleUser-perceived quality and functional suitability of representations of DEMO’s process and fact models: conclusions from a family of three studieseng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.titleIEEE Access
oaire.citation.volume13
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.affiliation.nameUniversidade da Madeira
person.familyNamePacheco
person.familyNameAveiro
person.familyNamePinto
person.givenNameDulce
person.givenNameDavid
person.givenNameDuarte
person.identifier.orcid0000-0002-3983-434X
person.identifier.orcid0000-0001-6453-3648
person.identifier.orcid0000-0002-8451-5727
relation.isAuthorOfPublication7bdede5e-2f02-4ef0-857e-fb640b234117
relation.isAuthorOfPublication912fd94f-75f0-4b1d-a409-30182865b319
relation.isAuthorOfPublication7a5c7b38-573a-4ca8-a788-57c224b88308
relation.isAuthorOfPublication.latestForDiscovery7bdede5e-2f02-4ef0-857e-fb640b234117

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