Citizen motivation on the go: the role of psychological empowerment

Goncalves, J.; Kostakos, V.; Karapanos, E.; Barreto, M.; Camacho, T.; Tomasic, A.; Zimmerman, J.

http://hdl.handle.net/10400.13/4513

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Abstract(s)

Although advances in technology now enable people to communicate ‘anytime, anyplace’, it is not clear how citizens can be motivated to actually do so. This paper evaluates the impact of three principles of psychological empowerment, namely perceived self-efficacy, sense of community and causal importance, on public transport passengers’ motivation to report issues and complaints while on the move. A week-long study with 65 participants revealed that self-efficacy and causal importance increased participation in short bursts and increased perceptions of service quality over longer periods. Finally, we discuss the implications of these findings for citizen participation projects and reflect on design opportunities for mobile technologies that motivate citizen participation.

Keywords

Empirical studies in HCI Mobile phones Ubiquitous computing Psychology . Escola Superior de Tecnologias e Gestão

URI

http://hdl.handle.net/10400.13/4513

Citation

Gonçalves, J., Kostakos, V., Karapanos, E., Barreto, M., Camacho, T., Tomasic, A., & Zimmerman, J. (2014). Citizen motivation on the go: the role of psychological empowerment. Interacting with Computers, 26(3), 196-207. doi:10.1093/iwc/iwt035