Publication
Unfolding the impact of trait emotional intelligence facets and co-worker trust on task performance
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Advisor(s)
Abstract(s)
Purpose – Building upon the relevance of emotional intelligence (EI) in predicting
individual performance at work, this research paper examines the links between
trait EI facets, co-worker trust, and task performance in a software engineering job.
Theoretical framework – Specifically, it draws upon the Joseph and Newman
cascading model to hypothesize that trait EI facets impact on task performance in
a sequential way. It also empirically tests the mediating effect of co-worker trust
on the link between emotion regulation and task performance.
Design/methodology/approach – This study follows a predictive design with
two data collection phases. In the first phase EI facets and co-worker trust were
self-rated by the participants. The second phase was implemented after six months
to collect the employees’ task performance ratings from direct supervisors. A final
sample was obtained of 102 employees, all of whom were project software engineers.
Findings – The results from structural equation modelling provided support for the
expected sequential effect between the EI facets under study (from appraisal of others’
and one’s own emotions to emotion regulation). They further showed that the effect of
emotion regulation on task performance is fully indirect and occurs via co-worker trust.
Research Practical & Social implications – Managers should build and develop a
workforce of individuals with high trait EI, since they are more able to achieve stronger
levels of task performance by developing feelings of trust towards their co-workers.
Originality/value – To the best of our knowledge, this is the first study to focus
on the interplay between trait EI facets and co-worker trust in determining task
performance at work.
Description
Keywords
Emotional intelligence Trait EI Task performance Co-worker trust Mediation . Faculdade de Artes e Humanidades
Citation
Rodrigues, N., & Rebelo, T. (2021). Unfolding the impact of trait emotional intelligence facets and co-worker trust on task performance. Revista Brasileira de Gestão de Negócios, 23, 470-487. DOI: 10.7819/rbgn.v23i3.4111
Publisher
Fundação Escola de Comércio Álvares Penteado